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What to know when selecting the right ecommerce fulfillment partner

Written by Marcia Jedd on October 29th, 2020

Shopping online is now a norm among consumers which has opened opportunities for more businesses to predominantly forego retail spaces and operate through ecommerce models. This improves product accessibility for customers, and it can simplify matters for the commercial organization as well.

If you are a growing brand or online merchant and need to deliver your goods to consumers—often at residential addresses—a one-stop logistics and ecommerce fulfillment partner can take care of all your organization’s shipping needs, including processing orders and returns.  Discover how to choose an ecommerce fulfillment partner by searching for the qualities below.

Established shipping capabilities

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The physical infrastructure and transportation capabilities of a logistics company are among its most important assets. An ecommerce fulfillment partner should have multiple organized warehouse facilities to ensure it can move a business’s goods in a timely manner, no matter where a customer resides. It should also have an established reputation and strategic relationships with parcel carriers and other transportation providers. With widespread locations and connections with shippers, the ecommerce fulfillment company will be able to find routes that will cost your business as its customer the least amount of money possible.

Ecommerce integration

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Ecommerce businesses undoubtedly need virtual platforms through which they can record customers’ orders, manage their websites, and keep track of sales. A good logistics company will integrate its own fulfillment software with the ecommerce platform a business is using. This means the logistics company will be able to swiftly translate orders into action, whether that is processing an order in stock, making changes to an order, processing a return, etc. Moreover, the business owner will have access to order data, shipping confirmations, and their inventory in real-time. Consumers also benefit because the platform integration gives your ecommerce business access to order tracking information, which you can then make available to customers.

Business growth accommodation

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An increase in sales is a major goal for commercial enterprises, so it’s prudent for them to plan for reasonable future growth. Some ecommerce fulfillment companies may be suitable for smaller operations, but once a business begins to expand, they might not be able keep up with the rising customer demand. Therefore, most businesses need to find fulfillment organizations that can support larger needs over time with scalable solutions. An ideal fulfillment company should be able to handle large order volumes in-house and have relationships with international shipping companies so that your business has the freedom to broaden its reach.

Once a business owner has learned how to choose an ecommerce fulfillment partner, the next step is to research some ecommerce fulfillment companies and find the most capable one. Get in touch with Port Logistics Group to find out more about our ecommerce fulfillment services.

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