Customer care

Whether you’re a retailer, wholesaler, or a growing ecommerce business – or if you ship through multiple channels at once – our experienced customer care representatives provide a suite of high-touch services to keep your customers happy and your brand healthy.

Our team becomes an extension of your company and your brand, empowered by the latest communication technology and customized applications, knowledge base, training and business rules. And, we allow customers to talk to you via their preferred communication channel including email, chat and mobile SMS.

Our comprehensive contact center services include:

  • Inbound customer service
  • Inbound order taking
  • Email and fax order entry
  • Outbound customer service
  • Mail and email correspondence
  • Order status and tracking
  • Order processing
  • Sales assistance
  • Multilingual capabilities
  • Product rollouts
  • Complaint management
  • Product recalls
  • Accounts receivable
  • Container/LTL shipments
  • Inventory management
  • Technical support
  • Returns management
  • Live operator